Privacy policy

Last updated: May 29, 2025 · The Watch World · Pakistan

The Watch World operates this store and website to provide you with a premium watch shopping experience (the "Services"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit, shop, or communicate with us. By using our Services, you agree to the practices described below.

Information we collect

We may collect the following types of personal information depending on how you interact with us:

Contact details — your name, phone number, email address, and delivery address.
Order & transaction details — items purchased, payment method (COD or online), order history, and returns.
Account information — username, password, and preferences if you create an account.
Device & usage data — IP address, browser type, pages visited, and how you navigate our store.
WhatsApp communications — if you contact us via WhatsApp, we may retain those messages to handle your inquiry or order.

How we collect your information

Directly from you — when you place an order, fill out a form, or contact us via WhatsApp or email.
Automatically — through cookies and similar tools when you browse our store.
Through Shopify — our store is powered by Shopify, which processes certain data on our behalf.

How we use your information

To process and deliver your orders — including COD and online payment orders across Pakistan.
To communicate with you — order confirmations, updates, and customer support via phone, email, or WhatsApp.
To improve our store — understanding what products and pages customers engage with.
For security — detecting and preventing fraud or unauthorized activity.
To comply with legal obligations — as required under applicable Pakistani law.

Cash on delivery & payments

We offer both Cash on Delivery (COD) and online payment options. For online payments, payment processing is handled securely through Shopify's payment partners. We do not store your full card details on our servers.

WhatsApp communications

We use WhatsApp as a customer support and order communication channel. When you message us on WhatsApp, your phone number and conversation may be retained to assist with your inquiry. WhatsApp's own privacy policy applies to data processed through their platform.

How we share your information

We do not sell your personal information. We may share it only in the following cases:

With Shopify and its affiliated services to power our store and process transactions.
With courier and logistics partners to deliver your orders within Pakistan.
With payment processors to securely handle online transactions.
When required by law or government authorities in Pakistan.

Cookies

Our store uses cookies to remember your preferences, keep items in your cart, and understand how visitors use our site. You can disable cookies in your browser settings, but some features of the store may not function properly as a result.

Data security & retention

We take reasonable steps to protect your information from unauthorized access. Your data is retained as long as needed to fulfill your orders, maintain our records, or comply with legal obligations. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's privacy

Our Services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us their information, please contact us and we will delete it promptly.

Your rights

You have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal data (subject to legal requirements).
Opt out of marketing communications at any time.

To exercise any of these rights, contact us using the details below.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date. We encourage you to review it periodically.